Privacy Policy
How A Resilient Tomorrow collects, uses, and protects your personal information.
Last updated: May 14, 2026 · Effective: May 14, 2026
1. Who We Are
A Resilient Tomorrow is a licensed therapy practice operated by Andrea Taylor, LCSW, CCATP, ADHD-CCSP, located at 8341 Gunn Highway, Tampa, FL 33626. We provide individual, couples, and specialty therapy services in person and via telehealth across Florida.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (aresilienttomorrow.com), contact us, or use any of our services.
By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.
2. Information We Collect
We collect personal information in the following ways:
Information You Provide Directly
- Contact information: Name, email address, phone number, and mailing address when you fill out a contact form, book an appointment, or reach out to us.
- Health and clinical information: Information you share about your mental health concerns, symptoms, history, and treatment goals when you become a client. This is protected under HIPAA (see Section 6).
- Insurance information: Insurance plan name, member ID, and related details for billing purposes.
- Communications: Records of emails, phone calls, text messages, and other communications between you and our practice.
- Appointment requests: Information submitted through our SimplePractice booking form, including your name, contact details, and reason for seeking therapy.
Information Collected Automatically
- Usage data: Pages visited, time spent on pages, links clicked, referring URLs, and browser type.
- Device information: IP address, device type, operating system, and screen size.
- Cookies and tracking: We use Google Analytics and Google Tag Manager to understand how visitors use our website (see Section 8).
Information from Third Parties
- Insurance verification: We may receive information from your insurance provider to verify coverage and process claims.
- Booking platforms: Appointment request and scheduling information submitted through SimplePractice.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- To provide therapy services: Scheduling appointments, conducting sessions, maintaining clinical records, and coordinating care.
- To communicate with you: Responding to inquiries, sending appointment reminders, confirming bookings, and following up on your care.
- To process payments and insurance: Verifying insurance eligibility, submitting claims, and processing payments for services.
- To send text messages (SMS): With your explicit consent, we may send appointment reminders, scheduling confirmations, or other practice-related communications via text message.
- To improve our services: Using aggregated, non-identifiable data to understand how our website is used and improve the experience for future visitors.
- To comply with legal obligations: Maintaining records as required by Florida law, HIPAA, and applicable regulations.
- To protect safety: In cases where we are legally required or permitted to disclose information to prevent harm.
5. SMS & Text Messaging Policy
SMS consent is not shared with third parties or affiliates for marketing purposes under any circumstances.
How We Use SMS
With your explicit consent, A Resilient Tomorrow may send text messages (SMS) to the mobile number you provide, for purposes including:
- Appointment reminders and confirmations
- Scheduling changes or cancellation notices
- Responses to questions you initiate via text
- Administrative communications about your care
Your Consent
We will only send you text messages if you have provided explicit consent to receive them. Consent may be provided:
- By checking an opt-in box on our intake or contact forms
- By responding to a consent request during the intake process
- By verbally consenting during a session or phone call
Message Frequency
Message frequency varies based on appointment activity. You may receive up to 4–6 messages per month during active scheduling periods.
Message & Data Rates
Standard message and data rates from your mobile carrier may apply. A Resilient Tomorrow does not charge for SMS messages sent from our practice.
How to Opt Out
You may opt out of SMS messages at any time by:
- Replying STOP to any text message you receive from us
- Calling us at (813) 591-4488
- Emailing us at andrea@aresilienttomorrow.com
After opting out, you will receive a single confirmation message. No further messages will be sent unless you provide consent again.
How to Get Help
For help with SMS communications, reply HELP to any message from us, or contact us directly at (813) 591-4488.
6. HIPAA & Mental Health Privacy
As a licensed therapy practice, A Resilient Tomorrow is a HIPAA-covered entity. All protected health information (PHI) — including clinical records, session notes, diagnoses, treatment plans, and billing information — is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA) of 1996.
You have specific rights under HIPAA regarding your protected health information. These rights are described in our separate Notice of Privacy Practices (NPP), which you receive at the start of treatment. Key rights include:
- The right to access and receive a copy of your health records
- The right to request corrections to your health records
- The right to know how your information has been disclosed
- The right to request restrictions on certain uses and disclosures
- The right to file a complaint with the U.S. Department of Health and Human Services (HHS) if you believe your HIPAA rights have been violated
To request a copy of our Notice of Privacy Practices, contact us at andrea@aresilienttomorrow.com.
7. Data Security
We take reasonable and appropriate technical, administrative, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:
- HIPAA-compliant electronic health record system (SimplePractice) with encryption at rest and in transit
- Secure, encrypted communication channels for all client-related communications
- Role-based access controls limiting who can access personal information
- Regular security reviews and updates to our systems and practices
- SSL/TLS encryption on our website (HTTPS)
No method of data transmission or storage is 100% secure. If you believe your information has been compromised, please contact us immediately at andrea@aresilienttomorrow.com or (813) 591-4488.
9. Your Rights
Depending on your location and applicable law, you may have the following rights regarding your personal information:
- Access: The right to request a copy of the personal information we hold about you.
- Correction: The right to request correction of inaccurate or incomplete information.
- Deletion: The right to request deletion of your personal information, subject to our legal and clinical record-keeping obligations.
- Opt-out of marketing: The right to opt out of any marketing communications at any time.
- SMS opt-out: The right to stop receiving SMS messages at any time by replying STOP.
- Data portability: The right to receive your personal information in a portable format where technically feasible.
To exercise any of these rights, please contact us using the information in Section 12.
10. Children's Privacy
Our website and services are intended for adults (18 years of age and older). We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.
For material changes, we will make reasonable efforts to notify existing clients via email or through our client portal.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
For HIPAA-related complaints, you may also contact the U.S. Department of Health & Human Services Office for Civil Rights at hhs.gov/hipaa/filing-a-complaint or by calling 1-800-368-1019.